My Brother has been a resident since October 2019 and I'm very happy with the level of care he has received at Woodhurst Lodge. The facilities which are situated in a pleasant location are clean, spacious and well equipped. The staff is always welcoming and obviously appreciates the difference that receiving visitors can make to their residents' well being. Currently, I'm reassured to witness the stringent control measures that have been put in place to protect residents and staff against Covid-19. through every circumstance, I can see that the staff have sought to respect my brother's preferences and wishes whilst keeping him healthy, safe, and buoyant.
Sister of resident at Woodhurst Lodge, June 2020Your life, your way
I would like to thank all the staff at Longfield Manor for their tremendous work during this difficult period. It gives me great comfort to know that my mother is being so well looked after during the lockdown. From all the measures they have implemented to keep the residents safe, to the regular emails and videos updating us on their situation, they really have gone the extra mile and beyond.
Daughter of resident at Longfield Manor, May 2020
They have nursed my 96-year-old mother through a confirmed Covid-19 diagnosis and all the challenges that presented, especially as she is not the easiest patient to deal with and have kept me informed of her progress on a regular basis. Despite getting disappointing results in the latest CQC report I would like to say that my mother has been a resident at Longfield Manor since 2009 so they are obviously doing something right!Your life, your way
The manager and the whole team are amazing and very upbeat, especially through what has been an extremely difficult time.
Daughter of resident at Forest Lodge, August 2020
Mum is well and happy and each time I have seen her there is someone with her making a fuss of her. Something she loves!
Forest Lodge has remained free of Covid-19, an excellent testament to the very high standard of care.
A huge thank you to each and everyone one of you for all your hard work and dedication.Your life, your way
I would like to leave this review for Upper Mead as I feel that the care my husband is getting is truly amazing. The care staff are all my heroes during this pandemic and it is so reassuring to feel that my husband is safe and well looked after in these difficult times. No words can ever be enough to thank everyone for the care they have given to my husband and for giving me peace of mind.
Wife of resident at Upper Mead, May 2020Your life, your way
As an old lady of 98, I felt extremely anxious about leaving my own home.
Resident at Upper Mead, November 2018
Since living here I have felt extremely allayed, however.
The staff are caring, the food is good.
The rooms each have their own toilets and washing facilities.
A complete home from home.
The manager is excellent and very approachable.Your life, your way
From the moment my son arrived in November 2019, we have been very impressed with the staff at Woodhurst lodge. They are extremely supportive and sympathetic and want to help his recovery as much as they can. Already the difference in his overall health has been remarkable, which has enabled him to be more alert and his progress is fantastic. The home is always spotless and set in lovely grounds.
Mother of resident at Woodhurst Lodge, February 2020Your life, your way
We were very happy with the care my mother received.
Son of resident at Longfield Manor, May 2020Your life, your way
Accepted my now 93-year-old father into Upper Mead just before lockdown in march. He wasn't really looking after himself properly and felt it was the best place for him for the time being. The staff has turned dad around finding him much healthier and mobile now, he’s loving the entertainment and stimulation.
Daughter of resident at Upper Mead, November 2020
He loves the care and the way everyone looks after the people in the care home. I've always found the staff extremely caring, never anything too much trouble in these very difficult times. In August dad decided to stay as he loved it so much, that says it all.Your life, your way
Mum went to Upper Mead on 18 November 2019 after 13 weeks in the hospital finally diagnosed with delirium/dementia and too weak to walk. Mum is a naturally unsocial person and has lived on her own for 20 years, but in a week or so she had been on an outing and had made a friend. She was also walking
Daughter of resident at Upper Mead, November 2020
with the aid of a zimmer. Although mum has deteriorated over the last year and spends more time in her room because of her heart condition that makes her tired, she is extremely well cared for by the excellent care staff, and on my last visit recently proudly showed me her painted nails done by Upper Mead staff. Mum also has her hair cut and blow-dried which makes her looks lovely. Last Christmas Day we were invited to join mum and her friend for Christmas lunch for a very small cost. We had a lovely time. It is a shame COVID has got in the way this year but we know mum is in very capable hands. Thank you, Upper Mead.Your life, your way