I would like to thank all the staff at Longfield Manor for their tremendous work during this difficult period. It gives me great comfort to know that my mother is being so well looked after during the lockdown. From all the measures they have implemented to keep the residents safe, to the regular emails and videos updating us on their situation, they really have gone the extra mile and beyond.
Daughter of resident at Longfield Manor, May 2020
They have nursed my 96-year-old mother through a confirmed Covid-19 diagnosis and all the challenges that presented, especially as she is not the easiest patient to deal with and have kept me informed of her progress on a regular basis. Despite getting disappointing results in the latest CQC report I would like to say that my mother has been a resident at Longfield Manor since 2009 so they are obviously doing something right!Your life, your way
My son has been resident at Beech Lodge for many years. The fabric of the house could do with some attention but my overwhelming impression is the dedication and commitment of the staff. There is a family feel and I regard Beech Lodge very much as my son's home. At the times he has been ill and in hospital it feels as if the whole community misses him and looks forward to his return.
Mother of resident at Beech Lodge, May 2020
There has been a number of changes of manager and staff over that time, but there is a core of committed, reliable nurses, carers, activities, admin and ancillary staff.Your life, your way
My son has extremely complex medical needs requiring one to one care 24/7. He has lived in the home for nearly 10 years and I have always been extremely pleased with the high level of care he receives. He has a team of carers who go beyond the call of duty to ensure his safety and happiness. He is calmer and happier than he has ever been in his life. All the staff is friendly and helpful and communication with the home is very good. A new online reporting system is improving written records. I am very satisfied with the home. Highly recommended
Mother of resident at Orchard Lodge, June 2020Your life, your way
I joined SHC in 2018 as a Business Administration Apprentice, working in the Learning and Development Team. Upon completion of my apprenticeship I was given the amazing opportunity to join the HR department as an HR Administrator. I’m really enjoying the new challenges this role offers and I’m very excited to progress further in this field.
Danielle Garside, HR AdministratorYour life, your way
My sister and I could not have asked for a nicer care home for our mum. During this pandemic, all the staff have done their utmost to make mum feel safe and secure while we were unable to visit. Also going above and beyond to keep us informed and connected to mum using technology that a 93-year-old
Daughter of resident at Upper Mead, November 2020
has no idea about. Thank you so much, Upper Mead; your team should be presented with some sort of medal. Looking forward to my next completely COVID safe visit.Your life, your way
Our daughter has lived at Orchard Lodge for almost 10 years and has been happily content there throughout that period. We have been completely satisfied with the care she has received. Since the Lodge went into lockdown in March the staff have worked extremely hard keeping the residents safe from the virus. The facilities at Orchard Lodge are excellent.
Mother of resident at Orchard Lodge, July 2020Your life, your way
I am so happy with Forest Lodge and the staff there. My elderly uncle has been with them for six months and has received first-class care.
Relative of resident, May 2020
The manager is particularly wonderful! Her office door is always open, and she’s there with a beautiful welcoming smile and time to listen for however long it
takes. Every staff member I have spoken to have been well informed and happy to discuss him and his needs.
We’re very happy to have him there. Excellent.Your life, your way
We were very happy with the care my mother received.
Son of resident at Longfield Manor, May 2020Your life, your way
My partner of 42 years has been a resident at Rapkyns Care Village, The Granary for more than one year. The management and staff are the most caring and considerate people we could ever wish for. The staff are so very helpful to both my partner, myself and my children. They keep us informed of everything
Partner of resident at The Granary, December 2019
that is happening to my partner i.e. doctors appointments, dental appointments etc and always invite us to attend if we wish to. My partner is offered outings at least once a week to the shops or park or garden centre and is so well looked after whilst on these excursions. The Granary is kept immaculately clean and the food provided is second to none, all freshly cooked on the premises with a great choice of menu. I can only say this is probably the best care home we have ever seen and would recommend it to anyone needing a care home for themselves or their family.Your life, your way