Very friendly staff, always polite and ready to help you. The staff are all committed and dedicated to their jobs and role. They all seem to work well in a team or independently. The staff will always contact you if there is a problem and very good at accompanying my mother-in-law to various medical appointments outside the home. Will recommend this particular to friends and family. The manager has been superb at communicating with us with weekly emails and updates regarding Covid-19.
Relative of resident at Longfield Manor, May 2020Your life, your way
We were very happy with the care my mother received.
Son of resident at Longfield Manor, May 2020Your life, your way
My partner has always been very well looked after and his needs always come first. The staff are always very attentive and nothing is ever too much for them.
Partner of resident at Woodhurst Lodge, March 2020Your life, your way
My sister and I could not have asked for a nicer care home for our mum. During this pandemic, all the staff have done their utmost to make mum feel safe and secure while we were unable to visit. Also going above and beyond to keep us informed and connected to mum using technology that a 93-year-old
Daughter of resident at Upper Mead, November 2020
has no idea about. Thank you so much, Upper Mead; your team should be presented with some sort of medal. Looking forward to my next completely COVID safe visit.Your life, your way
My sister is cared for at Woodhurst Lodge. They do an amazing job keeping her safe and her choices are always respected. Many thanks to the staff team. I would not like my sister in any other care home.
Sister of resident at Woodhurst Lodge, January 2020
The staff team listen to any concerns I have and action them appropriately, always keeping the family in the loop. Many thanks, Woodhurst Lodge!Your life, your way
My Brother has been a resident since October 2019 and I'm very happy with the level of care he has received at Woodhurst Lodge. The facilities which are situated in a pleasant location are clean, spacious and well equipped. The staff is always welcoming and obviously appreciates the difference that receiving visitors can make to their residents' well being. Currently, I'm reassured to witness the stringent control measures that have been put in place to protect residents and staff against Covid-19. through every circumstance, I can see that the staff have sought to respect my brother's preferences and wishes whilst keeping him healthy, safe, and buoyant.
Sister of resident at Woodhurst Lodge, June 2020Your life, your way
My daughter, who has profound physical and learning difficulties, has lived at Wisteria Lodge for 14 years. She has received excellent care from a team of dedicated staff, who always go "the extra mile" to make sure that the residents are a happy family.
Father of resident at Wisteria Lodge, October 2019Your life, your way
My son has been resident at Beech Lodge for many years. The fabric of the house could do with some attention but my overwhelming impression is the dedication and commitment of the staff. There is a family feel and I regard Beech Lodge very much as my son's home. At the times he has been ill and in hospital it feels as if the whole community misses him and looks forward to his return.
Mother of resident at Beech Lodge, May 2020
There has been a number of changes of manager and staff over that time, but there is a core of committed, reliable nurses, carers, activities, admin and ancillary staff.Your life, your way
My daughter has been a resident for over 2 years and since the management was changed last year we have full confidence in the staff and processes at Kingsmead.
Father of resident at Kingsmead Lodge, June 2020
My daughter had a beautiful room and a lovely relationship with all of the staff. in these Covid times they have looked after her well and set up video call facilities to maintain regular contact.
We are currently very happy with our daughter's placement at Kingsmead.Your life, your way